Privacy and Data Handling on Spacewins (UK)

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This page gives a practical, plain-English summary of how personal data is handled when you use Spacewins. It also explains how to make a data request and what to include so it can be handled efficiently.

It is not a replacement for the full privacy policy. If you need exact wording for a specific situation, always follow the official policy and any messages shown in your account.

If your issue is not about personal data (for example, a game or payment dispute), use the relevant help pages first and keep privacy requests focused on data rights.

What This Page Covers

Use this as a quick map of the privacy topics that usually matter most in day-to-day account use.

Who controls your personal data (and where official contacts are listed).
What types of data are collected.
Why data is used (account, security, compliance, communications).
Who data may be shared with (high level).
Cookies and marketing preferences.
Your rights and how to make a data request.

Who Controls Your Data

Spacewins is operated by the Jumpman Gaming group. In plain terms, the “data controller” is the business responsible for deciding why and how your personal information is used.

The operator’s privacy policy explains which company entities act as controllers for your information.
The policy also explains how to contact the Data Protection Officer (DPO) for privacy questions and rights requests.
If you are unsure which entity applies to your account, follow the controller details stated in the official policy.
Use the operator’s published contact details for all privacy requests so they are routed correctly.

For related account-rule context (where privacy policy is referenced as part of the legal set), see the terms and conditions.

What Data Is Collected

The operator collects different categories of data depending on what you do on the site (registering, playing, making payments, contacting support).

Account details: details you provide at registration and during account updates.
Identity and age checks: information used to verify identity/age and comply with regulatory requirements (the exact request is usually shown in your account when needed).
Gameplay and account activity: activity records such as logins, bets, wins/losses, bonuses, and account history.
Payments information: details needed to process deposits/withdrawals and payment checks (stored at a high level as described in the policy).
Device and technical data: information like IP address, browser, device type, and operating system.
Communications: messages you send to support and responses you receive.

How Your Data Is Used

Data is used for clear operational and compliance purposes. The exact legal basis and wording are set out in the official policy.

Account setup and management: creating and maintaining your account, login security, and account changes.
Payments and billing: processing deposits/withdrawals and handling payment-related checks.
Identity, security, and compliance: fraud prevention, identity verification, and meeting licensing/regulatory obligations.
Service communications: messages about account status, security, and service updates.
Marketing (where allowed): promotional communications, with opt-out options.
Site improvement: understanding how the site is used and improving performance and user experience.

Who Data May Be Shared With

Sharing is usually limited to what’s needed to provide services, keep accounts secure, and meet legal obligations.

Payment providers and financial partners needed to process transactions.
Identity, fraud-prevention, and verification service providers (where checks are required).
Technology providers that support site hosting, security, analytics, and operations.
Professional advisers and auditors where required for compliance and oversight.
Regulators or law enforcement where disclosure is required by law or licence.
Business transfer scenarios (for example, a corporate restructure or sale), where data may transfer as part of the business.

Cookies And Marketing Preferences

Cookies help websites remember sessions and preferences, and can also support analytics and advertising features (as described in the operator policy).

Use your browser settings to block or remove cookies if you prefer (be aware this can affect site functionality).
If a cookie banner or cookie settings tool is shown, use it to adjust optional cookie preferences.
Marketing opt-out is usually available via unsubscribe options in marketing messages and/or account preferences (where available).
You may still receive service-related messages even if you opt out of marketing.
If you use ad personalisation settings (for example, through a third-party provider), keep a note of what you changed and when.
If you want to understand what cookies are being used, check the cookie information described in the official policy.

How To Make a Data Request

Making a data request on Spacewins is easiest when you state which right you are exercising and provide enough detail to locate the relevant data quickly.

Use the DPO contact route shown in the operator’s privacy policy (email) or send a written request to the postal address listed there.
Start your request with the right you want to exercise (for example: access, correction, deletion, restriction, objection, or portability).
Include your account identifier (registered email/username) and any helpful time range (dates/times) for what you are asking about.
Be specific about what you want (for example, “copy of my account data”, “correct my address”, “stop marketing emails”).
Attach supporting screenshots if it helps explain what you mean (avoid sending sensitive card details).
Be prepared to confirm your identity if requested, so your data is not disclosed to the wrong person.
Keep one thread per request, and reply in the same thread if the team asks for clarification.
Save a copy of what you sent and the date you sent it.

If you cannot find the correct privacy contact details on the site, use support options to ask where the official DPO route is listed.

Data Retention And Security

Retention and security are handled under the operator policy. The key point is that data is kept for as long as needed for legal and operational reasons, then removed or minimised when it is no longer required.

Security: the operator describes using safeguards such as encryption, firewalls, and access controls.
Audits/standards: the policy references third-party security audits aligned with recognised security standards.
Retention: data is generally kept for a period after account closure for legal/business reasons, then retained no longer than needed.
Exceptions: some information may be kept longer in specific circumstances (for example, to honour certain compliance or preference requests).
Practical tip: if you close your account and later request records, include your closure date estimate and the email/username you used.

If You’re Unhappy With The Outcome

If you are not satisfied with how a data request was handled, you can escalate in stages. Keep your communications focused on data rights and keep a written record.

First, reply to the DPO/contact route with a clear summary of what you asked for, what you received, and what you still need.
Ask for clarification on any refusal or partial response and keep the reasons in writing.
If you still believe the issue is unresolved, you may raise it with the UK data protection regulator (the ICO) as a privacy complaint.
If your issue is not about data rights (it is a service dispute), use the appropriate disputes route instead.

For formal service disputes and escalation steps unrelated to data rights, use the complaints process.

FAQ

What data does Spacewins collect?

It can include account details, identity/age check information where required, gameplay and account activity, payment information, device/technical data, and communications with support.

How do I request my data copy?

Send a written request to the DPO contact route listed in the operator privacy policy, include your account identifier, and clearly ask for access to your personal data.

How long do privacy requests take?

Response times can depend on the request and the checks needed. Many requests are handled within around one month, and complex requests may take longer where permitted by law.

Can I request data deletion?

Yes, you can request deletion in certain circumstances, but some information may need to be retained for legal, regulatory, or dispute-resolution reasons.

Why might deletion be refused?

Deletion can be limited where the operator must keep data for compliance, fraud prevention, legal obligations, or to maintain accurate records and resolve disputes.

How do I correct my details?

Update your details in your account where the option exists, or request a correction through the privacy contact route if the change needs manual handling.

Can I opt out of marketing?

Yes. Use unsubscribe options in marketing messages and any preference settings available in your account. Service messages may still be sent when necessary.

Do you use cookies and analytics?

The operator policy describes cookie use and may include analytics and advertising-related cookies. You can manage cookies through your browser and any on-site cookie settings tool if shown.

Who can my data be shared with?

Typically with payment providers, verification/fraud-prevention services, technology partners, professional advisers, and regulators or authorities where required by law.

How long is data retained?

Retention depends on legal and business needs. The official policy explains how long information is usually kept after account closure and what exceptions apply.

What if I suspect misuse?

Secure your account (change password where possible), keep screenshots of suspicious activity, and contact support and/or the privacy contact route with timestamps and details.

Where do I escalate privacy complaints?

First raise it with the operator’s privacy contact route in writing. If you remain unhappy, you can escalate to the UK data protection regulator (ICO).