Safer Play Tools on Spacewins in the UK

This page explains safer play controls that help you manage spending and access while you use the site. It focuses on where to find settings, how to apply them, and what to do if something does not work.

The tools covered here are deposit limits, take a break, and self-exclusion. Options and labels can vary depending on what your account shows, so follow the on-screen wording as you go.

If you think a control did not apply correctly, stop and capture a screenshot of the setting and the message you see. Then use the help steps later on this page.

What You Can Do Here

Safer play tools on Spacewins are designed to give you practical control over your play.

• Set a deposit limit to control spending.
• Take a break to pause access for a period.
• Self-exclude to block access for longer.
• Check which controls are currently active.
• Update settings where your account allows changes.
• Get help if a setting won’t save or doesn’t apply.

Where To Find Safer Play Settings

Start from your account area. The exact wording can vary, so look for “Safer Play”, “Safer Gambling”, or “Responsible Gambling”.

1. Sign in to your account.
2. Open your account menu.
3. Look for a safer play / responsible gambling area.
4. Open limits and exclusions settings.
5. Select the tool you need (deposit limit, break, or self-exclusion).
6. Confirm your choice and save.
7. Return to the same area to confirm it shows as active (where shown).

Deposit Limits

Deposit limit settings help you control how much you can add to your account over a period shown in your settings.

• Open the deposit limit option in the safer play area.
• Choose the limit type shown (for example, daily/weekly/monthly if displayed).
• Enter the amount and confirm.
• Save the change and look for an on-screen confirmation.
• Return to the limits screen to confirm it shows as active (where shown).
• If you see an error, capture the message and do not keep retrying repeatedly.
• If a limit does not seem to apply, take screenshots of the active limit screen and the message you received.

Take a Break

“Take a break” is a temporary pause option that prevents access for the period shown on-screen when you apply it.

1. Open the “take a break” option (label may vary).
2. Select the break duration if options are shown.
3. Confirm the break and save.
4. Log out and close your browser.
5. Save a screenshot of the confirmation or active status (if shown).

Self-Exclusion

Self-exclusion is designed for a longer block from play. Read the on-screen wording carefully before you confirm.

• Open the self-exclusion option in your safer play settings.
• Read what the site says will change (access, login, and account actions).
• Select a self-exclusion period if options are shown.
• Confirm the exclusion and save.
• Keep a screenshot of the confirmation or active status (if shown).
• If you can still access after confirming, do not continue playing and move to the help section below.

In the UK, online gambling services participate in a national online self-exclusion scheme. Depending on what you register for, self-exclusion may apply beyond a single site.

Checking What Is Active

If you are unsure which controls are on, check the same safer play area where you set them.

• Open your account menu and return to safer play settings.
• Look for active labels, dates, or status notes (where shown).
• Check any account messages or notifications related to limits (where shown).
• If you test a restricted action, do it once only and note the message you receive.
• Take a screenshot of the status screen for your records.

Common Problems And Fixes

If a tool is missing or doesn’t apply, start with simple checks and capture evidence as you go.

I Cannot Find Limits

• Check your account menu for safer play / responsible gambling sections.
• Try switching between mobile and desktop browser views if you can.
• Look in the Help/FAQs area for “safer play” or “limits”.
• Refresh once and sign in again.
• If the setting still isn’t visible, capture screenshots of what you can see in your account menu.

My Limit Will Not Save

• Refresh once and try saving again.
• Disable blockers/extensions that may interfere with account settings.
• Try another browser or update your current browser.
• Take a screenshot of any error message.
• Note the time and the exact steps you took.

A Limit Is Not Applying

• Return to the safer play settings and confirm the limit shows as active (where shown).
• Avoid repeated deposit attempts if you are seeing a block message.
• Capture the exact message shown and the time it appeared.
• Take screenshots of the active limit screen and the blocked action message.
• If it continues, contact support with the evidence bundle described below.

I Can Still Log In After Exclusion

• Do not continue playing if you believe an exclusion should apply.
• Return to the safer play settings and check whether the exclusion shows as active.
• Capture screenshots of the settings screen and your successful login.
• Note the time and your device/browser details.
• Contact support immediately with the screenshots and times.

Getting Help With Safer Play Tools

If you need help applying a control or resolving an error, sending one complete message helps reduce delays.

• Your account email or username.
• Which tool you tried to use (deposit limit, take a break, or self-exclusion).
• What you expected to happen versus what happened.
• The date and time it happened.
• Screenshots of the settings screen and any error or status message.
• Your device type, operating system, and browser version.
• Whether you were using Wi-Fi or mobile data.
• What you tried already (refresh, another browser, sign out/in).

If the issue persists, contact support and include the details above.

FAQ

Where do I set a deposit limit?

Sign in, open your account menu, and look for a safer play/responsible gambling section where deposit limits are listed.

How do I take a break from play?

Open safer play settings, select the take-a-break option, choose a period if shown, and confirm the pause.

How do I self-exclude my account?

Use the self-exclusion option in safer play settings, read what it changes on-screen, choose a period if shown, and confirm.

Can I see which limits are active?

Yes. Return to the safer play settings area and look for active status labels or notes where they are shown.

Why is my limit not applying?

First confirm it shows as active in settings, then capture screenshots of the block message and the active limit screen and contact support if it continues.

What if a setting will not save?

Refresh once, try another browser, disable blockers, and keep a screenshot of any error message for support.

Why can I still access the site?

If you expected a break or exclusion to apply, check whether it shows as active in settings and contact support with screenshots if you can still log in.

Will safer play tools affect bonuses?

Safer play tools control access and spending. If you want to understand how any restriction affects an offer on your account, follow what your account shows for that offer.

What should I send support?

Send your account email/username, the tool used, what happened, timestamps, screenshots, device/browser details, and the exact error message.

Are controls available on mobile?

Many settings can be accessed on mobile web, but labels and layout can vary. If you cannot find them, try desktop view or contact support.

Where do I find official wording?

Follow the on-screen wording in your account settings and refer to the operator’s official safer play and terms information where it is published on the site.