Verification on Spacewins in the UK: Documents and Upload Checks
Verification is an identity check that may be required before a withdrawal is processed. If your account asks for documents, this page explains what you may need to provide, how to upload files, and how to avoid delays.
Most delays are caused by missing information, unreadable images, or documents that do not meet the basic rules. Prepare your files carefully and keep a note of the time you uploaded them.
As a general guideline, allow 3 working days for document review before emailing about delays.
When Verification Can Be Required
Verification requests can happen as part of account checks, and they can be required before withdrawals are processed. If you are asked for documents, completing the request is the fastest way to move forward.
Before you start
- Use your own personal details and keep them consistent across your account and payment method.
- Prepare clear images of the documents that match the requirements below.
- Make sure your files are in an accepted format (JPG, PNG, or PDF).
- Upload from a stable connection and save any confirmation you see after submission.
- Keep timestamps of uploads and any messages shown in your account.
| Situation | What to expect |
|---|---|
| Withdrawal requested | Verification can be required before the withdrawal is processed. |
Documents You May Be Asked to Provide
Prepare your Spacewins verification documents in the UK by gathering the items below and checking the key rules for each one before you upload.
Documents to prepare
- Photo ID.
- An address document issued within the last 3 months.
- Payment method proof (for example, a card photo) showing your name and the last four digits, with the middle digits covered.
| Document | Key requirement |
|---|---|
| Photo ID | Clear image with readable details. |
| Address document | Issued within the last 3 months and showing your name and address. |
| Payment method proof | Name and last four digits visible; middle digits covered. |
How to Upload Verification Documents
Upload documents to complete verification on Spacewins by signing in and using the document upload area in your account. The exact layout can vary, but the steps below apply in most cases.
- Sign in to your account on the website.
- Open the verification or documents area in your account.
- Select the requested document type and choose a file to upload.
- Upload JPG, PNG, or PDF files that are clear and readable.
- Submit the upload and look for an on-screen confirmation.
- Save the confirmation and note the date and time of submission.
If you cannot submit files from your account, contact support with screenshots and the file type you tried to upload.
File Types and Quality Checks Before You Submit
Accepted file types are JPG, PNG, and PDF. Even with the right format, images can be rejected if they are unclear or incomplete, so check quality before you upload.
- Use JPG, PNG, or PDF only.
- Make sure the full document is visible, including all edges.
- Keep text readable (avoid blur, glare, and heavy shadows).
- Do not crop out key details such as your name, address, or expiry dates.
- Make sure your details match what is registered on your account.
- If you use a phone camera, hold it steady and take the photo in good light.
Payment Method Proof: Card Photo Rules
Provide payment method proof for Spacewins verification by following the card photo rules. The aim is to confirm ownership while keeping sensitive information protected.
- Show the name on the card and the last four digits.
- Cover the middle digits on the card number before you upload.
- Avoid glare so the name and last four digits are clearly visible.
- Make sure the card name matches the account holder name (same-name rule).
- Upload in JPG, PNG, or PDF and ensure the image is readable.
If you are unsure what counts as valid proof, review the payment method rules and use a method in your own name.
How Long Review Can Take and When to Follow Up
Document review does not always complete instantly. Use the guidance below so you know when to wait and when to follow up.
| What happens | Timing guidance |
|---|---|
| Document review | Allow 3 working days before emailing about delays. |
| Support replies (when you email) | A reply is aimed within 2 business days. |
For official wording on time references and how times are expressed in GMT, check the terms and conditions.
Common Verification Problems and Quick Fixes
I Cannot Upload My Documents
If uploads fail, it is usually due to file type, file size, or connection issues. Start with the basics and try again once.
- Confirm the file is JPG, PNG, or PDF.
- Try a clearer file (avoid blur, glare, and heavy shadows).
- Refresh the page, sign out, and sign in again.
- Try another browser or device if the issue persists.
- Capture screenshots of any error message and note the time.
My Address Document Does Not Meet the Rule
An address document must be recent enough and show the required details clearly.
- Check the issue date and make sure it is within the last 3 months.
- Make sure your name and address are visible and match your account details.
- Upload the full page with all edges visible.
- If the document is unclear, create a new scan or photo in better light.
My Card Proof Was Not Accepted
Card proof is commonly rejected when the wrong digits are visible or the name cannot be read.
- Show your name and the last four digits only.
- Cover the middle digits before taking the photo.
- Avoid glare and make sure text is readable.
- Check that the name matches the account holder name.
I Have Been Waiting Longer Than 3 Working Days
If you have waited longer than the review guidance, prepare a clear follow-up message.
- Confirm the upload time and count 3 working days from that point.
- Check whether your account shows any request for a different document.
- Prepare screenshots of your upload status and any messages.
- Follow up by email with one complete message thread.
My Payment Method Name Does Not Match
If the payment method name does not match your account holder name, verification or payment checks can be delayed.
- Use payment methods that are in your name and under your control.
- Check your registered account details for spelling consistency.
- If something is incorrect, correct it through the appropriate account process before re-uploading proof.
- Keep screenshots of any message shown and note the time.
Getting Help: What to Send Support
If you need help with verification, send one complete message with the details needed to locate your upload and review status. Support replies are aimed within 2 business days, and multiple email chains can cause delays.
Send one complete message
- Your account email or username.
- Which document type was requested (photo ID, address document, or payment method proof).
- The date and time you uploaded the files.
- The file format you used (JPG, PNG, or PDF).
- Screenshots of the upload status or any error message.
Do / don’t
- Do keep everything in one email thread with the same subject line.
- Do include all screenshots and timestamps in your first message.
- Don’t send multiple follow-ups in separate emails.
- Don’t upload the same unclear image repeatedly without improving quality.
After your documents are accepted, use the withdrawal timeline to understand pending periods and working-day guidance.
FAQ
Why am I being asked to verify my account?
Verification is an identity check. It can be requested as part of account checks and may be required before withdrawals are processed.
Can verification be required before a withdrawal is processed?
Yes. Verification can be required before a withdrawal is processed.
What documents may be requested for verification?
You may be asked for photo ID, an address document issued within the last 3 months, and payment method proof showing your name and the last four digits with the middle digits covered.
What counts as an address document and how recent must it be?
Your address document must show your name and address and must be issued within the last 3 months.
What should be visible on payment method proof?
Your name and the last four digits should be visible, and the middle digits should be covered before you upload.
Which file formats are accepted for uploads?
The accepted upload formats are JPG, PNG, and PDF.
How long should I wait for document review before emailing?
Allow 3 working days for document review before emailing about delays.
What should I do if I cannot upload my files?
Check that your file is JPG, PNG, or PDF, try a clearer file, and try another browser or device. If it still fails, email support with screenshots and the file type you tried to upload.
What if my payment method name does not match my account?
Use payment methods in your own name and keep your registered details consistent. Name mismatches can delay checks and processing.
How do I contact support and what details should I include?
Email [email protected] and include your account email or username, the upload time, the document type, the file format, and screenshots of the status or error.
Are times shown in GMT in the terms?
Yes. The terms state that all times are expressed in GMT.